Your strategic IT partner
At LTI-IT, we design, implement, and support the technology that keeps your organization running—whether that means acting as your fully outsourced IT department or partnering closely with your existing IT team. From day-to-day help desk support and network management to security, backup, and strategic planning, our technicians combine strong people skills with deep technical knowledge to keep your systems reliable and your staff productive. We don’t force one-size-fits-all solutions; instead, we work across many different platforms and vendors, so you get the right tools for your environment, not ours. Over 25 years of hands-on, in-person and remote support have taught us how to be a long-term partner, not just another vendor.
Our Service
The Challenges We Hear Every Day
Technology tickets pile up, projects stall, and your users just want things to work. Maybe your internal IT team is overwhelmed, or maybe you don’t have one at all—but either way, dealing with outages, security worries, and aging systems is pulling focus from the work that actually grows your organization.
How We Help
LTI-IT can operate as your fully managed IT department or as a co-managed partner to your existing team. We provide day-to-day help desk support, proactive network monitoring and maintenance, security and backup services, and project-based work such as upgrades and migrations—so your systems stay reliable, your staff stays productive, and your leadership team gains clear, jargon-free visibility into what’s going on.
Why Clients Trust Us
For more than 25 years, we’ve delivered both on-site and remote IT services to organizations across Southeast Michigan, Cambridge, MA, and nationwide locations, tailoring solutions instead of forcing a one-size-fits-all toolset. Our technicians are trained in-house from the ground up, with a focus on communication and people skills first, then deep technical expertise—so they feel like part of your team, not faceless “IT support.” That broad experience with many different platforms and vendors lets us recommend what’s best for your environment and sustain long-term partnerships as a true advisor, not just another vendor.
Managed Help Desk & End-User Support
When users are stuck, productivity stalls and “IT frustration” gets loud. Our team provides responsive, people-first help desk support—remote and on-site—so your staff gets friendly, plain‑English help that keeps them moving. Backed by more than 25 years of delivering in-person and remote support across Southeast Michigan, Cambridge, MA, and beyond, our technicians are trained in-house to combine strong interpersonal skills with solid technical expertise.
Security & Compliance
Security worries and evolving threats keep leaders up at night—especially when they don’t have the time or in-house expertise to keep up. We help secure your environment with layered security services, best practices, and clear guidance that fits your organization’s risk profile and industry requirements. Our long-term, advisory approach means we recommend solutions that fit your unique environment, not just the latest tool, giving you practical protection without unnecessary complexity.
Co-Managed IT / Support for Internal IT Teams
Internal IT teams are often buried in tickets and maintenance work, leaving no time for strategic projects. We partner with your existing IT staff to offload day-to-day support, monitoring, and projects so they can focus on higher-value initiatives. Because we design, implement, and optimize networks of all sizes—and work across many different platforms—we plug into your environment quickly and operate as a seamless extension of your team.
Backup & Disaster Recovery
A single incident—ransomware, hardware failure, or human error—can put years of critical data at risk. We design and manage backup and recovery strategies that ensure your data is protected and your business can bounce back quickly when something goes wrong. Drawing on extensive real-world experience across many different client environments and backup platforms, we help you balance cost, recovery speed, and retention so you’re prepared before you ever need to restore.
Network & Infrastructure Management
Unstable networks, aging hardware, and “mystery outages” can quietly drain time and money. LTI-IT proactively designs, monitors, and maintains your network and core infrastructure so your systems are reliable, performant, and ready for growth. With decades of experience building and supporting networks for organizations with locations in Michigan, Massachusetts, and nationwide, we bring broad platform expertise without locking you into a single vendor.
IT Projects & Strategic Consulting
Projects like migrations, expansions, or refreshes often get delayed because internal teams are already at capacity. LTI-IT plans and executes IT projects—such as network upgrades, cloud initiatives, and infrastructure refreshes—while keeping your day-to-day operations running smoothly. Having spent over 25 years helping organizations integrate new technology to further their business, we bring both technical depth and a practical understanding of how changes impact your users and processes.
MEET OUR Leadership TEAM
Kevin Phillips
President
Microsoft Certified Professional
Cisco Certified Sales Expert
Cisco Certified Access Routing & LAN Switching Sales Specialist
Eric Phillips
Vice President
Cisco Certified Internetwork Expert #23378
Microsoft Certified Systems Engineer
Cisco Certified Network Professional
Cisco Certified Design Associate
Eric
Murphy
Chief Operating Officer
Bachelor of Arts: Psychology University of Michigan
Linux Professional Institute Certification Level 1
Microsoft Certified Technology Specialist:
SQL Server 2008
MAtthew
Horger
Controller
Bachelor of Business Administration Finance
University of Michigan-Dearborn
Project Management Pofessional
Jeff
Yoder
Technical Assurance Manager
Bachelor of Science: Philosophy
Eastern Michigan University
Lawrence
Herron
Business Development Manager
Watchguard Certified Technician, A+, Network+, AZ-900